Q: What payment method do you accept?
A: We accept checks, debit and credit cards. Debit and Credit cards are subject to 3% credit card processing fee.
Q: Is there a minimum spend?
A: For locations within 50 miles of our San Antonio location we have a minimum rental/service spend of $500 + delivery fees. For locations between 50-100 miles outside of San Antonio we require a minimum rental/service spend of $2500 + delivery fees. Locations over 100 miles have increased minimum spends and are subject to a case by case scenario.
Q: What is your delivery charge?
A: We provide full-service delivery! Our team will work with your floor plan and place items accordingly.
Labor and Delivery service fee is 20% of your subtotal + a mileage charge of $2/mile for a single round trip from our San Antonio warehouse (Ex. 5 miles to venue = 10 miles for one round trip x $2 = mileage of $20).
For locations between 40-50 miles outside of San Antonio we require a minimum rental/service spend of $2500 + delivery fee.
Locations over 50 miles have increased minimum spends and are subject to case-by-case scenario.
OFF HR FEE- $150
Applies to any load-in or loud-out between the hours of 11pm – 6am
Q: How long are rentals available for rent?
A: All rentals for (24hrs) rental. Consecutive day rental is eligible for discount on case-by-case scenario.
Q: How much in advance does a custom installation or backdrop need to be ordered?
A: We request 2-4 months prior to the event date.
We possibly can build an installation in less time, but it will all depend on current projects and how detailed the installation would be.
For ready to rent items we encourage you to book 1-2 months before your event date.
Q: Need more answers?
A: Email us at info@backstorybackdrops.com and we’ll answer all your questions.
